PLAYTOMIC LEGAL CONDITIONS FOR USERS

Contenido
  1. DEFINITIONS
  1. GENERAL INFORMATION
  1. INTELLECTUAL PROPERTY
  1. THE USER
  1. PURCHASE OR ACQUISITION PROCESS
  1. PREMIUM PLAN
  1. PRICES AND PAYMENT
  1. DEBT MANAGEMENT
  1. CANCELLATIONS
  1. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
  1. WAIVER
  1. NULLITY
  1. ENTIRE AGREEMENT
  1. DATA PROTECTION
  1. APPLICABLE LEGISLATION AND JURISDICTION
  1. COMPLAINTS AND CLAIMS
  1. UPDATES TO TERMS
  1. AGE RESTRICTIONS
  1. FORCE MAJEURE
  1. SEVERABILITY
  1. THIRD-PARTY LINKS AND CONTENT
  1. USER-GENERATED CONTENT
  1. TERMINATION
  1. LANGUAGE
 
1. DEFINITIONS
For the purpose of these Terms and Conditions:
  • 'Playtomic' refers to:
    • For Users in European Union, EEA, United Kingdom, and other European jurisdictions: PLAYTOMIC, S.L., the owner and operator of the Playtomic Website and App, registered in the Commercial Registry of Madrid with NIF: B-84604792, volume 35650, Book 0, Folio 84, Section 8, Sheet M-430240, Calle Lagasca 88, 8th floor, door 2, 28001 Madrid, Spain.
  • For Users in United Arab Emirates: PLAYTOMIC FREE ZONE COMPANY, License Number 28366, the owner and operator of the Playtomic Website and App, registered in Dubai Silicon Oasis, United Arab Emirates.
  • 'App' refers to the Playtomic mobile application.
  • 'User' means any person who accesses, browses, or uses the Playtomic Website or App.
  • 'Premium User' refers to a User who has subscribed to the Playtomic Premium Plan.
  • 'Club' means any sports facility or organization that offers services through Playtomic.
  • 'Services' include, but are not limited to, court reservations, public matches, classes, open matches, private classes, courses, tournaments, and leagues offered through Playtomic.
  • 'Premium Plan' refers to the subscription-based service offering additional features to Users.
  • 'Content' means any information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.
2. GENERAL INFORMATION
The ownership of this website, www.playtomic.io, (hereinafter referred to as Website) and of the Playtomic Application (hereinafter referred to as App) depends on the User’s location:
  • For Users in European Union, EEA, United Kingdom, and other European jurisdictions is held by: Playtomic, S.L., with NIF: B-84604792 and registered in: Commercial Registry of Madrid; and its registration details are: volume 35650, Book 0, Folio 84, Section 8, Sheet M-430240 and whose contact details are:
  • For Users in United Arab Emirates: PLAYTOMIC FREE ZONE COMPANY, License Number 28366, the owner and operator of the Playtomic Website and App, registered in Dubai Silicon Oasis, United Arab Emirates. Playtomic Free Zone Company is a digital services provider licensed and registered in accordance with the laws of the United Arab Emirates, specifically Federal Decree-Law No. 14 of 2023 (Modern Technology-Based Trade) and Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law).
This document (as well as all other legal deeds mentioned herein) regulates the conditions governing the use of this Website and the App and the purchase or acquisition of services on it (hereinafter, Conditions).
For the purposes of these legal conditions, it is understood that the activity that Playtomic develops through the Website or the App includes:
Commercialization and reservation of padel courts or tennis courts or any other sports such as Pickleball, Badminton, Squash, Beach Tennis, Table Tennis, Football, Beach volley, Padbol, Volleyball, Basketball, Cricket. The provision of additional Premium Functions, in case Users acquire Playtomic Unlimited - Premium Plan (hereinafter, "Premium Plan") may include, among others, classes, tournaments or free games.
In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the cookies policy, and Playtomic's privacy policy on data protection. By using this Website or making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Terms and all of the above. If the User does not agree with all of the above, the User must not use this Website.
Likewise, the User is informed that these Conditions may be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, as those that are in force at the time the acquisition of products and/or services is requested will be applicable.
Playtomic offers various services to users, aimed at improving their sports experience. These services include:
  • Reservations: users can book courts for different sports directly through the Playtomic application
  • Open matches: users can join open matches, which are matches available to the public in which anyone can participate
  • Public classes: users can enroll in group classes to improve their skills in various sports
  • Private classes: users have the option to book individual sessions with coaches for personalized training
  • Courses: Structured courses are available for users to learn and improve their skills over a series of sessions
  • Tournaments: users can participate in organized tournaments, competing against others in structured competitions
  • Leagues: users can join leagues to play competitively regularly over a season, helping them improve their game and meet other users.
For all questions that the User may have regarding the Conditions, they can contact Playtomic using the email address: hola@playtomic.io
3. INTELLECTUAL PROPERTY
All content, features, and functionality on the Website and App, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of Playtomic, its licensors, or other content suppliers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights law.
Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and App solely for personal, non-commercial purposes in accordance with these Terms, and without prejudice to any mandatory rights granted to users under applicable law.
Users may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website or App, except as follows:
  • Your computer may temporarily store copies of such materials incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
The Playtomic name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Playtomic or its affiliates or licensors. Users must not use such marks without the prior written permission of Playtomic throught legal team: legal@playtomic.io
4. THE USER
Access, navigation, and use of the Website attributes the condition of user (hereinafter, indistinctly, individually as User or collectively as Users), therefore accepting, from the start of navigation on the Website and the App, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes responsibility for the correct use of the Website and the App. This responsibility will extend to:
  • Making use of this Website and the App only to make legally valid inquiries and purchases.
  • Not making any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it could be canceled and the relevant authorities informed.
  • Providing true and legal contact information, for example, email address, and/or other information as the name or the phone number.
The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Website and the App.
The Website and the App are primarily aimed at Users residing in Spain. Notwithstanding the preceding, Playtomic operates the Website and App in compliance with laws of the United Arab Emirates, including but not limited, users specific protection under Federal Law No. 15 of 2020 and Federal Decree-Law No. 45 of 2021. Playtomic does not guarantee that the Website or the App complies with the laws of other countries, either in whole or in part. Playtomic declines any responsibility that may arise from such access, nor does it ensure shipments or provision of services outside of Spain.
The User may formalize, at his / her option, with Playtomic the contract for the sale of the desired products and / or services in any of the languages in which these Conditions are available on this Website.
Playtomic Level
The Playtomic level is a classification system designed to match users with others of similar skill levels, thus ensuring balanced and fun games. This level is determined through factors such as game history, peer reviews, and self-assessment, all of which contribute to creating fair matches and improving the overall gaming experience. The level is under constant development by Playtomic.
Scenarios for Changing Playtomic Levels
Users can request a change in their Playtomic level in the following scenarios:
  1. Initial Level Adjustment:
      • When a new user sets their initial level with the initial questionnaire, they can adjust it by 0.5 points, either up or down.
      • The initial level cannot be lower than 0.5 or higher than 5.7.
  1. Self-Downgrading:
      • Users can self-downgrade their level if they believe it's too high.
      • This option is available without specific restrictions, and there is currently no cooling-off period between downgrades.
      • Users cannot cancel their own self-downgrade or ask Playtomic to do it for them.
  1. Peer Review-Based Update:
      • Users may be asked to update their level based on peer reviews received after matches.
      • This feature ensures that the user's level accurately reflects their skill set.
  1. Coach-Certified Adjustments:
    Level Change Policy
    • Playtomic will not change a user's level outside the aforementioned scenarios.
    • Requests for level changes outside these methods will not be considered.
    Level Adjustments After Matches
    • After each reservation or competitive match, users' levels increase or decrease based on the confirmed result:
      • The amount of change is based on an algorithm that considers the users' level , users’ reliability and the final result.
      These mechanisms are designed to ensure that users' levels accurately reflect their abilities, thus improving the overall gaming experience for everyone involved.
      Result Modifications
      Users can add match results as soon as the match or reservation ends within 7 days. The opposing team can confirm these results or propose a different result. The initial team will respond similarly until both teams confirm a result or until 24 hours pass without a team editing or confirming. If the opposing team does not confirm or modify the results within 24 hours, the results are automatically confirmed.
      Validity of Results
      • To be valid, results must be added using the sport-specific result system practiced in the reservation or match.
      • An invalid result is considered as a null result.
      • Results are only considered valid if all four players who participated in the match are included. This is important because, at times, last-minute substitutions occur, and results are added without updating the players involved.
      • Any changes to players must be managed by the club itself and cannot be made once the match has ended.
      Editing Confirmed Results
      • Once results are confirmed, users cannot edit them in the application.
      • To request a change, users must contact the customer care team through the appropriate channels.